Towards a deeper understanding of IT-enabled transformation

Chakyung Jin, Shirley Gregor, Walter Fernandez

Research output: Contribution to conferencePaper

3 Scopus citations


The ability to successfully manage organizational transformation has become a competitive necessity for modern organizations. Information technology (IT) can help organizations to change and innovate, yet the presence of IT investment, by itself, is not a good predictor of transformation success. Why do some companies achieve successful transformation while others do not? Through the comparative analysis of five high transforming cases and five low transforming cases, supplemented by large-scale survey data, we identified some characteristics and transformational practices of companies that are more likely to engage in innovation and transformation with IT. The results indicate that successful 'transformers' tend to achieve additional value from IT beyond productivity improvement, and this ability depends on the organizations' innovative culture, leadership, structure, and investment strategy as well as the implementation of transformational and learning practices. The paper suggests how organizations can improve their ability to transform with IT.

Original languageEnglish
Number of pages11
Publication statusPublished - 2008 Dec 1
Event19th Australasian Conference on Information Systems, ACIS 2008 - Christchurch, New Zealand
Duration: 2008 Dec 32008 Dec 5


Other19th Australasian Conference on Information Systems, ACIS 2008
CountryNew Zealand



  • Innovation
  • IT enabled transformation
  • Transformational practices
  • Value from information technology

Cite this

Jin, C., Gregor, S., & Fernandez, W. (2008). Towards a deeper understanding of IT-enabled transformation. 207-217. Paper presented at 19th Australasian Conference on Information Systems, ACIS 2008, Christchurch, New Zealand.