Perceived usefulness and performance of human-to-human communications on television

Hokyoung Blake Ryu, Aaron Wong

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

A key assumption of future television (TV) environments is that the future TV viewing experiences will be more active and interactive. Currently several TV technologies based on networked computing, e.g., IPTV (Internet Protocol TV) or Mobile TV, have made it possible for people to interact with their TVs, or even with other viewers through their TVs, by allowing them to access additional functions, for example actively participating in a quiz show, instantly sharing other viewers' opinions and sending or receiving emails while they are watching a TV programme. To ensure uptake of these new TV technologies, it is essential to match the performance of the novel systems to both current TV viewing experiences and future user needs, since the characteristics of the additional tasks that TV viewers will perform will lead to other substantially different TV viewing experiences. This paper reports on the usefulness and performance evaluation of a novel TV-based human-to-human interaction environment, where audiences of a specific TV channel can exchange public and private text messages. It combines the two popular analogies (Internet chat and SMS) and embeds them into the viewers' TV experience. Our results showed that this TV hosted human-to-human communication environment could integrate well with the current TV viewing experience. This might lead to applications such as TV-based personal messengers and/or live bulletin board community for fans of a specific TV show. They also revealed several issues that need to be addressed in the development of new TV technologies.

Original languageEnglish
Pages (from-to)1364-1384
Number of pages21
JournalComputers in Human Behavior
Volume24
Issue number4
DOIs
StatePublished - 2008 Jul 1

Fingerprint

Television
Communication
Usefulness
Human Communication
Technology
Internet
Bulletin boards
Text Messaging
IPTV
Electronic mail

Keywords

  • Evaluation
  • Perceived usefulness
  • Performance
  • SMS
  • Television
  • Texting
  • Verbal conversation

Cite this

@article{892b0a8cdf9344f78659b927b13af994,
title = "Perceived usefulness and performance of human-to-human communications on television",
abstract = "A key assumption of future television (TV) environments is that the future TV viewing experiences will be more active and interactive. Currently several TV technologies based on networked computing, e.g., IPTV (Internet Protocol TV) or Mobile TV, have made it possible for people to interact with their TVs, or even with other viewers through their TVs, by allowing them to access additional functions, for example actively participating in a quiz show, instantly sharing other viewers' opinions and sending or receiving emails while they are watching a TV programme. To ensure uptake of these new TV technologies, it is essential to match the performance of the novel systems to both current TV viewing experiences and future user needs, since the characteristics of the additional tasks that TV viewers will perform will lead to other substantially different TV viewing experiences. This paper reports on the usefulness and performance evaluation of a novel TV-based human-to-human interaction environment, where audiences of a specific TV channel can exchange public and private text messages. It combines the two popular analogies (Internet chat and SMS) and embeds them into the viewers' TV experience. Our results showed that this TV hosted human-to-human communication environment could integrate well with the current TV viewing experience. This might lead to applications such as TV-based personal messengers and/or live bulletin board community for fans of a specific TV show. They also revealed several issues that need to be addressed in the development of new TV technologies.",
keywords = "Evaluation, Perceived usefulness, Performance, SMS, Television, Texting, Verbal conversation",
author = "Ryu, {Hokyoung Blake} and Aaron Wong",
year = "2008",
month = "7",
day = "1",
doi = "10.1016/j.chb.2007.07.011",
language = "English",
volume = "24",
pages = "1364--1384",
journal = "Computers in Human Behavior",
issn = "0747-5632",
number = "4",

}

Perceived usefulness and performance of human-to-human communications on television. / Ryu, Hokyoung Blake; Wong, Aaron.

In: Computers in Human Behavior, Vol. 24, No. 4, 01.07.2008, p. 1364-1384.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Perceived usefulness and performance of human-to-human communications on television

AU - Ryu, Hokyoung Blake

AU - Wong, Aaron

PY - 2008/7/1

Y1 - 2008/7/1

N2 - A key assumption of future television (TV) environments is that the future TV viewing experiences will be more active and interactive. Currently several TV technologies based on networked computing, e.g., IPTV (Internet Protocol TV) or Mobile TV, have made it possible for people to interact with their TVs, or even with other viewers through their TVs, by allowing them to access additional functions, for example actively participating in a quiz show, instantly sharing other viewers' opinions and sending or receiving emails while they are watching a TV programme. To ensure uptake of these new TV technologies, it is essential to match the performance of the novel systems to both current TV viewing experiences and future user needs, since the characteristics of the additional tasks that TV viewers will perform will lead to other substantially different TV viewing experiences. This paper reports on the usefulness and performance evaluation of a novel TV-based human-to-human interaction environment, where audiences of a specific TV channel can exchange public and private text messages. It combines the two popular analogies (Internet chat and SMS) and embeds them into the viewers' TV experience. Our results showed that this TV hosted human-to-human communication environment could integrate well with the current TV viewing experience. This might lead to applications such as TV-based personal messengers and/or live bulletin board community for fans of a specific TV show. They also revealed several issues that need to be addressed in the development of new TV technologies.

AB - A key assumption of future television (TV) environments is that the future TV viewing experiences will be more active and interactive. Currently several TV technologies based on networked computing, e.g., IPTV (Internet Protocol TV) or Mobile TV, have made it possible for people to interact with their TVs, or even with other viewers through their TVs, by allowing them to access additional functions, for example actively participating in a quiz show, instantly sharing other viewers' opinions and sending or receiving emails while they are watching a TV programme. To ensure uptake of these new TV technologies, it is essential to match the performance of the novel systems to both current TV viewing experiences and future user needs, since the characteristics of the additional tasks that TV viewers will perform will lead to other substantially different TV viewing experiences. This paper reports on the usefulness and performance evaluation of a novel TV-based human-to-human interaction environment, where audiences of a specific TV channel can exchange public and private text messages. It combines the two popular analogies (Internet chat and SMS) and embeds them into the viewers' TV experience. Our results showed that this TV hosted human-to-human communication environment could integrate well with the current TV viewing experience. This might lead to applications such as TV-based personal messengers and/or live bulletin board community for fans of a specific TV show. They also revealed several issues that need to be addressed in the development of new TV technologies.

KW - Evaluation

KW - Perceived usefulness

KW - Performance

KW - SMS

KW - Television

KW - Texting

KW - Verbal conversation

UR - http://www.scopus.com/inward/record.url?scp=42249083223&partnerID=8YFLogxK

U2 - 10.1016/j.chb.2007.07.011

DO - 10.1016/j.chb.2007.07.011

M3 - Article

AN - SCOPUS:42249083223

VL - 24

SP - 1364

EP - 1384

JO - Computers in Human Behavior

JF - Computers in Human Behavior

SN - 0747-5632

IS - 4

ER -