Developing a stigma scale for the workplace: focus on an airline cabin crew

Haeok Liz Kim, Sunghyup Sean Hyun

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


The purpose of this study is to develop metrics for stigma-producing factors by conducting a survey among stigma inflictors, that is, people who participate in the stigmatization of others. This study attempted to develop a stigma measurement scale for service industry workers. This study focused airline cabin crew members in accordance with a seven-step scale development procedure to derive stigma measurement variables. As a result, the stigma scale developed in this study consists of 6 factors (work ability, conscientiousness, selfishness, work ethics, appearance, neuroticism) containing 28 measurement items. This study indicates the need to find countermeasures that can reduce stigmatization of employees within organizations. At a personal level, the practical implication is to prevent stigmatization from occurring within the organization by improving the perception of stigma by cabin crew within the airline organization. At the organizational level, the practical implication is to analyze and reduce the factors of social stigma that negatively affect organizational performance.

Original languageEnglish
Article number4003
JournalInternational Journal of Environmental Research and Public Health
Issue number8
StatePublished - 2021 Apr 2


  • Airline cabin crew
  • Criterion validity
  • Scale development
  • Stigma
  • Stigma scale


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